DACX Ameyo – The new paradigm in business communications

[David Johnson]

Drishti-Soft Solutions, a leading provider of communications solutions, announces the launch of an innovative communications suite for contact centers and enterprises. After the huge success of its flagship product DACX Contact Center Suite that has made Drishti the market leader, Drishti has launched the next-generation communication platform – DACX Ameyo. DACX Ameyo is an all-in-one communication solution for contact centers and communication centric enterprises such as telecoms, financial institutions, banking, insurance, market research, hospitality and healthcare.

The IP-based communications solution provides interaction management features such as multi-site, need-based and skill-based routing, self- and assisted-service, multimedia integration (Email, SMS, chat, Fax), IP-PBX/PBX call processing with voicemail and call recording, outbound capability with predictive dialing, ACD with multimedia queuing, IVR with Communication flow Designer, CTI, Quality Monitoring, Collaboration capabilities (Unified Messaging, Presence Management, Conferencing) and Cradle-to-Grave Reporting.

DACX Ameyo is a revolutionary innovation as it ensures rapid application development with telco-grade reliability. With the help of MDA, it becomes possible to develop new functionalities and capabilities in record time using simple drag and drop interface. It cuts back on coding time as well as development costs, the benefits of which are further passed on to the customers.

Based on open standards SIP, DACX Ameyo can manage interactions across the VoIP telephony environment as well as TDM based networks. Thus, it makes it easier and cost-effective for enterprises to manage their resources across different geographies. Leveraging the service oriented architecture and the open standards, the web-enabled solution facilitates complete virtualization and hostability. So businesses can focus and allocate resources towards their key business processes rather than their infrastructure management.

DACX Ameyo offers multi-tenancy and so it can be modeled into different packages to meet business specific requirements. Moreover, it can be seamlessly integrated with third-party tools and applications, and can be scaled up effortlessly as the organization grows. With such rich functionalities, it empowers enterprises to be more agile and adaptable to their ever-changing business environments.

DACX Ameyo has already been recognized with technology awards such as IP Contact Center Technology Pioneer Award 2008 and Member’s Choice Award 2008. It has been successfully powering business processes at Motilal Oswal Securities Limited (a leading financial advisory firm), Damas (a global brand in jewellery and watch collection) and many other reputed organizations.

For more information, visit dacxameyo.com